FREQUENTLY ASKED QUESTIONS

1. What countries does the business ship to?

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We ship audio speakers to countries worldwide, including the USA, UK, Europe, Australia, Middle East, and Asia-Pacific regions.

 

2. How long does international shipping take?

 

Shipping time varies by destination: USA/Europe: 7–14 business days.

 

Asia-Pacific: 5–10 business days.

 

Other regions: 10–20 business days. Tracking information will be provided after dispatch.

 

3. What are the shipping costs?

 

Shipping costs depend on the destination, order size, and weight. During checkout, you’ll see an estimate based on your location. 

 

4. Are there additional customs duties or taxes?

 

Yes, International shipments may incur customs duties, taxes, or VAT, depending on your country’s regulations. These fees are the buyer's responsibility and will be collected by the carrier or customs office.

 

5. What payment methods are accepted?

 

We accept: Credit/Debit Cards (Visa, MasterCard, Amex) PayPalBank Transfers (SWIFT/IBAN for international payments) UPI for domestic transactions

 

6. How are the speakers packaged for international shipping?

 

Speakers are securely packed in high-density foam and sturdy corrugated boxes, ensuring they arrive in pristine condition. We use waterproof and shock-resistant packaging to protect the products during transit.

 

7. Do you provide a warranty for international customers?

 

Yes, all our audio speakers come with a 1-3 year international warranty, depending on the model. Warranty terms include repairs or replacements for manufacturing defects. Shipping costs for repairs may vary.

 

8. Are the speakers compatible with global voltage and power standards?

 

Our powered speakers and subwoofers are designed with universal power supplies (100–240V, 50/60Hz), making them compatible worldwide. Adapters may be required for specific plug types.

 

9. Can I request a demo before purchasing?

 

For International customers, we provide: Virtual demonstrations via video calls. Access to product reviews and sound test videos.

 

10. What is the return policy for international orders?

 

Returns are accepted within 30 days of delivery for unused products in their original packaging. Customers are responsible for return shipping costs unless the item is defective or damaged in transit.

 

11. How do you ensure the quality of products exported internationally?

 

Each speaker undergoes: Rigorous quality testing. Acoustic tuning for precision sound. Compliance with international safety and audio standards (CE, RoHS, FCC).

 

12. Can I place bulk or custom orders?

 

Yes, we accommodate: Bulk orders for retailers, distributors, and businesses. Custom designs with branding options for special projects. Contact us for bulk pricing and lead times.

 

13. How do I track my order?

 

Once your order is shipped, you’ll receive a tracking number via email or SMS, which you can use to monitor the shipment on the carrier’s website.

 

14. What if my order is damaged during transit?

 

In the rare case of damage, please: Notify us within 48 hours of receiving the package. Provide photos of the damaged product and packaging. We’ll arrange for a replacement or refund based on the issue.

 

15. How do I contact customer support?

 

You can reach our customer support team via:

 

Email: support@aurrasaudio.com

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Phone/WhatsApp: +91-98453 74963

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Live Chat: Available on our website with pre-appointment.

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We’re available Monday to Saturday, 9 AM to 6 PM IST to assist you.